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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1. How to process order ?

Please send purchase details : product name/ CAS code/ quantity, address

or product link to our sales staff, we will answer ASAP within work time 

Q2. What’s the package look like ?

Usually, we do stealth delivery, The package information will change to facilitate shipment.

Q3. How to guarantee delivery?

We have dedicated research chemical routes and long-term stable logistics companies. We export to various countries around the world and have excellent solutions for various transportation problems

Q4. Can I get COA/ Test report Data before/after order?

Usually, after ordered, we can send documents with parcel.

If have to check it before payment , pls contact our staff.

Q5.How to get free sample ?

Here are some specific products that can be provided free,not everything can free

Also need  pay shipping cost. Pls send purchase details to our staff.

Q6. How long lead time / delivery time ?

After done payment,lead time 2-3days, delivery time 10days at most.

Also accept customer special reuqest, we can faster, but shipping cost different

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